About the job Executive Vice President Operations (Philippines & India)
Summary : The EVP ensures the smooth functioning of the processes and compliance with procedures and policy guidelines. Leads the team of Operations Heads into operational growth and maximization of revenue; manages the processes as per client requirements and ascertains timely delivery of SLAs; support future clients / new processes.
Principle Accountabilities :
Develop strategic & tactical plans to identify, analyze and efficiently respond to client needs, emerging trends, and best practices
Ability to manage a multicultural team
Build & execute growth plans for accounts to achieve revenue
Ensure Service Level Agreements (SLAs) for the process are met as agreed with clients
Classify causes for non-achievement of SLAs, develop solutions, and execute them
Supervise the performance of processes every week / month and discuss the same with clients
Develop & leverage client relationships to maximize bottom-line results
Establish & develop strategies to achieve operational growth as per organizational directives to maximize profitability and client satisfaction
Develop short- and long-term strategic business goals
Attributes & Attitude :
Good understanding of business cycles, budgeting & financial management
Customer Focus & Enabling people performance
Ability to understand financial statements and perform elementary financial analysis
Align individual goals to Organizational Goals
Ability to manage multiple complex projects simultaneously
Qualifications :
Graduation / Post graduation in management
Experience : 15 to 20 Years experience
PH Locations : QC, Ortigas & BGC
Locals or Indian Expats who are based in the Philippines
Must have experience with healthcare related verticals
Vice President • Taguig, National Capital Region, PH