Qualifications :
- Bachelor’s degree in Marketing, Advertising, Business, or Communications.
- 3–5 years of account servicing experience in an advertising or creative agency.
- Solid understanding of ATL (TV, radio, OOH, print), BTL (events, activations, promos),
and Digital marketing.
Strong communication, interpersonal, and presentation skills.Proficiency in project management tools (Asana, Trello, Workamajig, or similar).Basic knowledge of media and digital performance metrics is a plus.Key Responsibilities
1. Client Relationship Management
Serve as the primary daily contact for assigned clients.Build and maintain strong relationships with brand managers and marketing teams.Understand client needs and translate them into actionable briefs for the agency.Ensure client expectations are managed effectively and deliverables meet agreed standards.2. Campaign & Project Execution
Manage day-to-day execution of ATL, BTL, and Digital campaigns.Write and deliver clear and concise briefs to Creative, Digital, Strategy, and Production teams.Monitor timelines, deliverables, and budgets; escalate risks when needed.Work with project / traffic managers to keep campaigns on track.Ensure seamless integration across all touchpoints — from TV, radio, print,OOH to activations, events, and digital platforms.
3. Financial Management
Prepare cost estimates and ensure approvals are obtained.Monitor project profitability in coordination with Finance.Track billing and collections for assigned projects.Support the Senior Account Manager / Director in revenue forecasting.4. Collaboration with Internal Teams
Partner with Creative and Strategy to deliver impactful solutions.Work with Digital teams to ensure campaigns leverage performance andplatform best practices.
Coordinate with Production / Procurement for BTL activations and third-partyvendor requirements.
Collaborate with Finance to ensure timely billing and accurate reporting.5. Reporting & Insights
Deliver regular status reports to clients and internal leadership.Track KPIs and campaign results, providing insights and recommendations for optimization.Support quarterly business reviews with data, case studies, and success metrics.6. Team Support & Development
Mentor Account Executives and support their growth.Collaborate with peers to share best practices in client servicing.Provide feedback upward on account challenges and opportunities.