Post-Installation Support Specialist

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Helpdesk Support Specialist (Tech Support) to join our team. Our teams are collaborative, vibrant, fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Job Description :

• Collaborate with Global teams to implement and maintain Cartrack projects
• Document technical procedures, user manuals, and FAQs
• Provide technical support for any device-related matters or issue (device, fuel, firmware, and functionality issues raised by customers)
• Create price codes as part of the vehicle information capture process for new and existing customers

Conduct post-fitment checks for newly installed Cartrack products on customer vehicles to :

Requirements :

We’d love to hear from you, chat with you, and learn more about you!