Special Project Associates

JOB DESCRIPTION :

This position will manage multiple projects and offer the ideal candidate the opportunity to take on

various responsibilities, depending on client needs. It requires someone with a keen eye for detail and

consistent accuracy. S / he will communicate directly with US clients.

RESPONSIBILITIES :

• Direct Client communication and meeting various client demands
• Communicating with Amazon sellers via email or call
• Understanding all aspects of the projects including working with multiple departments,
• maintaining, monitoring, and summarizing project progress
• Effectively respond to client issues that arise through management reporting weekly and
• Monthly
• Updates internal tools like spreadsheets
• Recommending improvements to current processes
• Perform other related duties as assigned
• ESSENTIAL REQUIREMENTS :
• Good knowledge of how to use the computer and navigate the internet
• Strong communication skills, both verbal and in writing
• Resourceful, detail-oriented, and highly organized
• Strong multi-tasking skills and the ability to prioritize to quickly respond to clients and sellers
• Detail-oriented and highly organized
• Must be proficient in Excel functions and shortcuts
• Must be able to work with minimal supervision
• Must be adaptable and capable of observing frequent changes in internal and client procedures
• A background in customer service is a plus
• Able to work the graveyard shift
• Experience with third-party marketplaces (online commerce) is a plus