Level 1 Customer Service Representative

Responsibilities :

• Assist customers with travel documents, including electronic authorizations and US visas
• Manage accurate data entry across platforms
• Provide accurate information about products, pricing, and availability
• Respond to customer inquiries via ticket, email, phone, chat, and Zoom
• Participate in team meetings and support special projects
• Contribute to service improvements and customer experience
• Ensure compliance and handle sensitive data professionally

Qualifications :

About SVC :

Select VoiceCom is an American and Australian-owned company providing BPO services from its offices in Cebu IT Park and Felcris Centrale Mall Davao. We recently celebrated our 16th anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom and think it's a great place to work! "

The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for them. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing SVC family. You won't regret it!

Checkout our Facebook page : www.facebook.com / selectvoicecomph

Enjoy the following benefits :

How to apply :

Interested candidates may visit our Recruitment Hub at G / F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM .

What to prepare :

or

Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days . Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8AM-11PM (Monday-Friday) .