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Customer Service & Billing Specialist

Customer Service & Billing Specialist

Remote VAPH
30+ days ago
Job type
  • Quick Apply
Job description

Location : Remote (Must be available to work 9am - 5pm EST)

About Us :

We are a dynamic organization committed to excellence in customer service and operational efficiency. We’re looking for a dedicated Customer Service & Billing Specialist to join our team and ensure our billing processes run smoothly while providing exceptional support to our customers.

Job Summary :

The Customer Service & Billing Specialist will be responsible for managing customer inquiries related to billing, processing transactions accurately, and maintaining detailed records using Salesforce and Excel. The ideal candidate is detail-oriented, highly organized, and passionate about delivering excellent customer service.

Key Responsibilities :

  • Customer Service :
  • Respond promptly and professionally to customer inquiries regarding billing issues.
  • Provide clear communication and effective solutions to resolve billing discrepancies.
  • Billing Management :
  • Process billing transactions accurately and efficiently.
  • Reconcile accounts and ensure timely billing cycles.
  • Data Management & Reporting :
  • Utilize Salesforce to manage customer accounts and update billing information.
  • Prepare and maintain detailed billing reports and spreadsheets using Excel.
  • Track and analyze billing data to identify trends and potential improvements.
  • Collaboration & Process Improvement :
  • Work closely with cross-functional teams to streamline billing processes.
  • Provide feedback and recommendations for process enhancements to improve customer satisfaction and operational efficiency.

Requirements

Qualifications :

  • Proven experience in customer service and billing roles.
  • Proficiency in Salesforce and Microsoft Excel.
  • Excellent verbal and written communication skills.
  • Strong attention to detail with the ability to manage multiple tasks simultaneously.
  • Ability to work independently and as part of a collaborative team.
  • Must be available to work the scheduled hours : 9am - 5pm EST.

    • Benefits

    What We Offer :

  • Permanent work from home set up
  • A supportive, growth-oriented work environment.
  • Opportunities for professional development and career advancement.
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    Billing Specialist • PH