No longer accepting applications
Service Delivery Manager – Airfreight
CEVA LogisticsMuntinlupa, Metro Manila, Philippines7 days ago
Job descriptionLead, coach, and develop a team of 100+ employees through 6–8 Team Leaders. Conduct performance reviews, set objectives, and drive engagement and accountability. Foster a culture of integrity, collaboration, and operational discipline. Partner with HR on recruitment, retention, succession planning, and workforce development. Act as the single point of contact for internal customers (regional Airfreight leaders, countries, and GBS management). Manage stakeholder expectations and communicate proactively on performance, risks, and mitigation plans. Support transitions, onboarding of new lanes, and standardization projects. Ensure data accuracy, compliance with global trade regulations, and adherence to internal controls. Maintain full audit readiness across all airfreight processes. Enforce company policies related to confidentiality, anti-bribery, and ethical standards. Identify and implement process improvements using Lean, Kaizen, and automation (RPA / AI) principles. Drive standardization and simplification initiatives to support GBS objectives (95% process standardization target). Collaborate with Transformation and Process Excellence teams to optimize efficiency and cost-to-serve. Monitor operational KPIs (productivity, quality, timeliness, cost, and customer satisfaction). Manage budgets, headcount, and P&L performance within defined parameters. Lead root cause analysis and corrective action for deviations or escalations. Bachelor’s Degree (Business, Supply Chain, or related field). Minimum 10 years of experience in Airfreight Operations or Shared Services, with at least 5 years in leadership roles. Strong knowledge of airfreight processes, Incoterms, documentation, and billing. Experience managing large operational teams (+100 FTEs). Excellent communication, stakeholder management, and crisis handling skills. Analytical and data-driven mindset; proficiency with MS Office and operational dashboards (Power BI, Tableau). Lean Six Sigma certification or project experience preferred. Mid-Senior level Full-time Management Transportation, Logistics, Supply Chain and Storage
The Service Delivery Manager (SDM) for Airfreight is responsible for overseeing end-to-end operational delivery of airfreight processes within the GBS Center. Managing a team of 100+ professionals, the SDM ensures service quality, productivity, compliance, and client satisfaction, while driving continuous improvement and alignment with global Air & Ocean standards.
Key Responsibilities
1. Operational Leadership
- Lead daily operations across all Airfreight functions (Export, Import, Documentation, Billing, and Customer Service).
- Ensure adherence to global SOPs, SLAs, KPIs, and compliance standards.
- Manage capacity planning, resource allocation, and workload balancing across teams.
- Oversee performance dashboards and drive actions to maintain service excellence.
2. People Management
3. Client & Stakeholder Management
4. Governance & Compliance
6. Performance & Financial Accountability
Qualifications & Experience
Seniority level
Employment type
Job function
Industries
#J-18808-Ljbffr
Create a job alert for this search
Service Delivery Manager • Muntinlupa, Metro Manila, Philippines
Related jobs
Excis is a global IT services company, headquartered in the United Kingdom.We are now looking to recruit a Service Transition Manager to join our Cairo team to look after one of our large global cl...Show moreLast updated: 12 days ago
Conducting project scope from the Client and Internal Management.Building project plans and statements of work.Tracking the project status and report to Client and Internal Management.Managing task...Show moreLast updated: 30+ days ago
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines.
Our people work directly with international clients in roles that ...Show moreLast updated: 2 days ago
Remote (Philippines-based preferred).Offshorly is a digital staff augmentation and delivery company with UK management and an incredible Philippines-based team.
We provide developers, designers, PMs...Show moreLast updated: 30+ days ago
- Promoted
Delivery Manager
Hunter's Hub IncTaguig, National Capital Region, Philippines Graduate of any bachelor’s degree in Computer Science / Information Technology or its equivalent.Must have excellent communications skills (Oral / Written).
Must have minimum 5 years of experience as a ...Show moreLast updated: 4 days ago
- Promoted
Delivery Manager - 3 years
Nityo Infotech Services PhilippinesTaguig, National Capital Region, Philippines Nityo Infotech Services Philippines is currently looking for : .Must be a Bachelor's Graduate .At least 3years experience as Project Manager .Show moreLast updated: 4 days ago
- Promoted
Delivery Manager - Taguig City Office - Full RTO (MRF06142)
Hunter's Hub IncorporatedTaguig, National Capital Region, Philippines We are seeking an experienced Delivery Manager to lead medium to large-scale or complex software development projects within the banking or financial sector.
The ideal candidate is highly skilled in...Show moreLast updated: 4 days ago
Global IT Service Transition Manager PH
Excis Compliance ltdPasay City Central Post Office, 00, phQuick Apply
- Promoted
Technical Delivery Manager
Hunter's Hub Inc.Taguig, Metro Manila, Philippines Works under the general direction & supervision of the Solutions Delivery Department Head and is responsible for the overall delivery of multi-technology and multi-platform solutions.He ensures tha...Show moreLast updated: 30+ days ago
Delivery Lead Manager
Questronix CorporationOrtigas Center, Metro Manila, PHQuick Apply
- Promoted
Delivery Lead, Multi-Tech Solutions
Hunter's Hub Inc.Taguig, Metro Manila, Philippines A technology solution provider is seeking a Delivery Manager responsible for overseeing the delivery of multi-technology solutions and managing project execution.
This role requires a bachelor's deg...Show moreLast updated: 2 days ago
Service Delivery Representative (Provisioning)
Satellite OfficeTaguig, Metro Manila, PHQuick Apply
- Promoted
Engineering Manager (Aviation)
Qureos IncMetro Manila, Metro Manila, Philippines To manage the engineering and ramp operational duty holder functions across the allocated station(s) ensuring delivery of a safe and exceptionally reliable travel experience that supports our brand...Show moreLast updated: 30+ days ago
- Promoted
Transportation Manager – Sourcing and VendorManagement
HRTXMuntinlupa City, Metro Manila, Philippines Transportation Manager Sourcing and Vendor Management.Monday to Friday (Morning Shift) On-site.The Transportation Manager Sourcing and Vendor Management will report directly to the Transport Head.T...Show moreLast updated: 30+ days ago
- Promoted
IT Solutions Delivery Manager
A7 RecruitmentMakati, National Capital Region, Philippines Role : IT Solutions Delivery Manager .Immediate Supervisor : AVP for IT and General Services .Direct Report : 8 headcounts : Business Systems Analysts (5) + Solution Architect (1) .Reason for Openi...Show moreLast updated: 4 days ago
- Promoted
Service Delivery Manager
Vertere Global SolutionsMakati, National Capital Region, Philippines Experience Level : 8–10 years in IT, 3–5 years in Application Development / Support .Lead IT service delivery and manage end-to-end project execution.
Oversee incident, problem, and change management p...Show moreLast updated: 4 days ago
- Promoted
Service Manager
HR Primo Management ServicesPasig City, National Capital Region, Philippines We are seeking a highly experienced and results-driven Service Manager to lead and oversee the day-to-day operations of our service department.
The ideal candidate will ensure efficient implementati...Show moreLast updated: 4 days ago
- Promoted
Procure to Pay Delivery Manager (NAGA with Relocation Package)
J-K Network ServicesQuezon City, National Capital Region, Philippines Company : This company is one of the most largest IT company not only here in the Philippines but also in other country.They also focus on specializing It software, Hardware and AI tools.Position : P...Show moreLast updated: 4 days ago
Delivery Manager (Tech)
OffshorlyQuezon City, Metro Manila, PhilippinesQuick Apply
- Promoted
Technical Delivery Manager - 7+ years experience
Nityo Infotech Services PhilippinesTaguig, National Capital Region, Philippines Nityo Infotech Services Philippines is currently looking for : .Must have technical experience and Delivery Management.Show moreLast updated: 4 days ago
- Promoted
Transportation Manager – Sourcing and Vendor Management
HRTXMuntinlupa City, Metro Manila, Philippines Transportation Manager Sourcing and Vendor Management.Monday to Friday (Morning Shift) On-site.The Transportation Manager Sourcing and Vendor Management will report directly to the Transport Head.T...Show moreLast updated: 30+ days ago
- Promoted
Delivery Manager (Azure Databricks)
A7 RecruitmentMakati, National Capital Region, Philippines Job Title : Delivery Manager – Azure Databricks .Location : Makati City, Philippines .Department : Information Technology Group .
Business Unit : Enterprise Data Platform (EDP) .Responsible for the end-...Show moreLast updated: 4 days ago