BPO Operations Director

The Operations Director

The Operations Director will lead high-performing teams across a diverse portfolio, including Accounting, Architecture & Engineering, Customer Service, Back Office, IT, and Healthcare, ensuring excellence in service delivery, operational efficiency, and financial performance.

This strategic, hands-on leader will align multi-industry operations with evolving client needs, technology trends, compliance standards, and business objectives. Key responsibilities include driving cross-functional initiatives, optimizing workflows, implementing best practices, and fostering a culture of performance, accountability, and client success.

Key Responsibilities :

Live and execute the mission and vision of the organization.

Communicate effectively and build strong relationships with all stakeholders, across all levels, and all departments, to ensure alignment and collaboration.

Lead multi-industry operations teams by developing tailored strategies for each vertical—ensuring high service levels across accounting, A&E, IT, customer service, healthcare, and back-office accounts.

Drive business growth by identifying opportunities within current accounts and collaborating on new business proposals and service expansion.

Conduct regular business reviews to evaluate team performance,