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Director of Customer Success

Director of Customer Success

Career ConnectMakati, 00, ph
1 day ago
Job type
  • Quick Apply
Job description

Job Description

  • Lead onboarding → time‑to‑value → adoption; reduce churn, increase NRR.
  • Build CS playbooks for PLG + enterprise accounts; manage QBRs and expansions.
  • Partner with Product on feedback loops and with Ops on escalations.

Requirements :

  • Owned churn / NRR and moved the metric materially.
  • Built CS playbooks across SMB and enterprise at scale.
  • Reduced onboarding TTV with measurable outcomes.
  • Exec‑level renewal / QBR experience with DSOs / enterprise labs

    • Requirements

    Owned churn / NRR and moved the metric materially. Built CS playbooks across SMB and enterprise at scale. Reduced onboarding TTV with measurable outcomes. Exec‑level renewal / QBR experience with DSOs / enterprise labs

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    Director • Makati, 00, ph

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