GoHighLevel Specialist (MW - 11212025 - PTGHLS)

Position : Go High Level / Customer Service Representative

Number of hours : TBD (Project Based)

Schedule : TBD

Responsibilities :

Customer Support & Communication

Respond to customer inquiries via email, chat, and phone in a professional and timely manner.

Understand customer needs and provide accurate information, troubleshooting, and resolutions.

Handle escalations and follow up until issues are fully resolved.

Maintain strong client relationships by delivering exceptional service.

Go High Level (GHL) Management

Build and manage workflows, automations, funnels, and pipelines in Go High Level.

Assist clients with onboarding, CRM setup, and platform navigation.

Create, edit, and optimize forms, surveys, landing pages, and calendars.

Troubleshoot GHL-related issues and collaborate with the team for solutions.

Keep data and pipelines organized, updated, and error-free.

Operational & Administrative Tasks

Document processes, customer interactions, and technical issues.

Monitor daily task lists and ensure timely completion.

Track and report customer support metrics.

Collaborate with sales, marketing, and operations teams as needed.

Support event promotions, product launches, and brand initiatives.

Requirements :

Proven experience with Go High Level (GHL) automations, funnels, CRM setup, workflows, and triggers.

13 years in customer service, technical support, or CRM-related roles.

Strong written and verbal communication skills.

Ability to troubleshoot issues independently and think critically.

Tech-savvy, organized, and detail-oriented.

Ability to manage multiple tasks in a fast-paced environment.

Familiarity with digital marketing, SaaS tools, or CRM systems is a plus.