Production Support Analyst

The Production Support Analyst is responsible for monitoring, troubleshooting, and resolving issues in production systems to ensure minimal downtime and optimal performance. This role involves investigating incidents, analyzing root causes, implementing fixes, and coordinating with development and operations teams to maintain service availability.

Key Responsibilities :

Monitor production systems and applications for performance and availability issues.

Respond to incidents, troubleshoot problems, and implement timely solutions.

Perform root cause analysis to prevent recurrence of system issues.

Collaborate with development and QA teams to deploy fixes and enhancements.

Maintain documentation of incidents, solutions, and system changes.

Provide user support for production-related inquiries and requests.

Ensure compliance with company policies, security standards, and SLAs.

Qualifications :

Bachelor’s degree in IT, Computer Science, or related field.

Experience in application / system support or a similar role.

Strong troubleshooting, analytical, and problem-solving skills.

Knowledge of SQL, scripting, and system monitoring tools.

Ability to work in shifting schedules, including nights and weekends.