Jobs in Taguig, ph

Project Analyst (Servicing Engineering & Optimization)

You Lead the Way. We’ve Got Your Back.

6th in Great Place to Work’s Best Workplaces List in the Philippines for 2023

6th in Great Place to Work’s Best Workplaces List in the Philippines for IT-BPM for 2023

10th in Fortune Magazine’s 2023 World’s Most Admired Companies

1st in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Program Management Team is responsible for identifying, designing, deploying, and maintaining all core elements related to Enterprise RBST requirements and ensuring consistency across all markets and Testing Teams. This role has a global scope, with a requirement to work across markets / teams and deliver on aggressive transformational priority projects to support core priorities and business strategies.

Purpose of the role :

The American Express Servicing Engineering & Optimization team is responsible in driving efficiency and effectiveness thru cost-saving project initiatives within our Global Servicing Group (GSG) line of business.

As a Project Analyst, you will execute GSG capability and process improvement projects, evaluate feasibility of initiatives using financial and statistical tools, collaborate with a diverse and geographically dispersed cross-functional teams, and communicate with project customers and stakeholders.

Responsibilities :

• Drive implementation of projects that improve the experience, efficiency, and effectiveness of GSG functions through capability and process changes
• Partner with multiple teams including Operations, Capabilities, and Technologies, among others to develop collaborative approaches while jointly prioritizing and addressing key business opportunities.
• Supervise multiple concurrent initiatives and own the implementation in production
• Enable tactical delivery of strategic themes including making processes easier, faster, and consistent.
• Deliver, assess, and report the key success metrics / outcomes and review with the leadership by setting up a strong governance structure

Qualifications :

Additional Details :

Must have at least 25 mbps internet connection plan / speed

Must have a private & quiet area to work at home

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

This role is not open to visa sponsorship according to business requirements.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To know more about our recruitment process, you may watch this short video –