It Jobs in Philippines

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It • Philippines

Last updated: 4 days ago

IT Support Specialist

Stefanini

Alabang, Philippines

Provide 2nd level end user support for standard infrastructure applications and services calls from APAC users which are escalated by the Service Desk 1st Level Support.Provide 2nd level end user s...Show more

IT Project Manager

Tap Growth ai

Muntinlupa, Metro Manila, PH

Are you passionate about leading teams and delivering successful IT projects? Do you thrive in fast-paced environments where planning, coordination, and problem-solving are key? If you’re driven to...Show more

IT Manager

Satellite Office

Taguig, Metro Manila, .PH

Quick Apply

Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines.Our people work directly with international clients in roles that ...Show more

IT Associate

Sourcefit

Eastwood Libis, QC, PH

The successful candidate will work closely with the IT team and other departments to ensure that the company's systems are running efficiently and effectively.Knowledge in IT-related applications, ...Show more

IT Specialist

My Amazon Guy

Binondo, 00, ph

The IT Specialist is a strategic position that plays a pivotal role in the data integrity of key My Amazon Guy functions.The role requires someone who is passionate about data quality, data analyti...Show more

IT Engineer

Canon

Taguig City, Philippines

This person will focus on the administration of the company's local IT Infrastructure to include desktop PC’s, networking, and software applications.IT support team responsible for desktop, laptop ...Show more

IT Solutions Analyst (ServiceNow), IT Philippines: Cebu

Teradyne

Basak, Lapu-Lapu City, PH

TERADYNE, where experience meets innovation and driving excellence in every connection.We are fueled by creativity and diversity of thought and in our workforce.Our employees are supported to innov...Show more

IT Specialist

PALMPAY LIMITED

BGC (Bonifacio Global City), PH

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PalmPay is a leading fintech company committed to providing innovative payment and consumer finance solutions that make digital financial services more accessible, safe, and rewarding.We are expand...Show more

IT Manager

Ubiquity Global Services, Inc.

BGC, Taguig, PH

Quick Apply

Job Summary: The Service Delivery Lead is entirely customer-facing.Overseeing a range of functions to facilitate the delivery of superior services to the end-users to make sure that service deliver...Show more

IT Project Manager

First Focus

Muntinlupa, Metro Manila, PH

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As Project Manager, you will oversee projects from initial planning through to successful delivery.You’ll manage stakeholders, coordinate internal resources, control budgets, and ensure projects ar...Show more

IT Technician

BMG Outsourcing Inc.

Angeles City, PAM, ph

Monday to Friday, 7 AM – 4 PM (PH Time).Start and build your career with BMG Outsourcing – one of the well-respected Australian-owned Outsourcing Company with office in Clark and Sydney, providing ...Show more

IT Helpdesk

Mass Markets

San Fernando, PAM, PH

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.We deliver Customer E...Show more

IT Business Analyst

Pronet Gaming

Manila, Philippines, Philippines

Gaming operators looking for platform solutions need an omni-channel turnkey provider that truly understands their needs, wants and challenges.That’s why the team at Pronet Gaming have been handpic...Show more

IT Project Manager

Octal Philippines Inc.

Makati City, National Capital Region, PH

Quick Apply

IT Project Manager to join our dynamic team.The ideal candidate will be responsible for managing and leading IT projects from initiation to closure, ensuring that all project objectives are met wit...Show more

IT Helpdesk

TaskUs

Imus, Cavite, Philippines

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.Levera...Show more

IT Dispatcher

CloudConsole

Makati, Metropolitan Manila Area, Philippines

Duties and amp; Responsibilities:.Manage and respond to incoming calls for technical support requests and incidents from end users.Perform triage to assess the severity and nature of reported incid...Show more

IT Analyst

GECO Asia

BGC Taguig, Manila, Philippines

We’re looking for a detail-oriented.This role is critical in ensuring system uptime, compliance, and operational excellence across both.IT analysis, IT support, or related role.Strong analytical an...Show more

IT Support Specialist

Remote VA

Davao Region, PH

Quick Apply

We are looking for a detail-oriented, technically-savvy.If you are a Windows power user who enjoys solving complex hardware and software puzzles—from BIOS configurations to Microsoft Entra ID manag...Show more

IT Project Manager

Advanced Energy

Quezon City, PH, n/a

The IT Project Manager is responsible for managing complex and high-impact projects simultaneously.This role drives successful project execution, cross-functional collaboration, and continuous impr...Show more

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IT Support Specialist

StefaniniAlabang, Philippines

24 days ago

Job description

Job Description
Details:

What will you do?

Provide 2nd level end user support for standard infrastructure applications and services calls from APAC users which are escalated by the Service Desk 1st Level Support
Provide 2nd level end user support for user account related topics
Collaborate with other IT functions to seek new opportunities to make their processes more efficient, effective, and/or secure.
Active involvement and make recommendations to utilize and implement improvements to IT systems to meet needs. Determine/gather requirements to present possible solutions or improvements
Regular alignments with team members in other regions(APAC, EMEA, US)
Serve as regional expert & point of contact for incident escalation, feedback on 2nd level end user support & account management topics
Review and analyze end user tickets to improve the support process including knowledge management
Coordinate high complexity Incident and Problem using defined incident & problem management process
Support account management tasks related to onboarding, account lifecycle,
Conduct local account management tasks which cannot be handled by Global Account Management team
Support documentation tasks including knowledge management

Job Requirements Details:

What do you need to succeed?

Bachelor degree in Computer Science, or Information Technology, Management Information System , or related field
Minimum 3 years of related working experience
Fluent in speaking and writing in English. Other language is a plus
Experience in IT training and support
Experience in user change management for technology rollout, process change
Expert level of technical understanding from end user perspective
In-depth understanding of IT processes (preferable ITIL certificate)
Strong communication skills
Excellent teamwork, and organization skills
Good understanding of cultural differences
Strong problem-solving abilities
Having end user centricity mind-set
Ability to balance and manage priorities of multiple tasks to ensure timely delivery
Ability to work independently as well as to be a team player
Ability to work in rotational shifts (i.e. 9-6PM, 2pm-11pm/9pm-6am Manila Time)
Ability to work in office

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