It Jobs in Philippines

Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.

At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.

Why You'll Love Working Here:

🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.

🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.

🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.

🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.

💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.

Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.

The IT Manager is responsible for leading the setup and management of IT operations for a new site. This includes site buildout, network and systems deployment, hiring and developing the full IT team, implementing IT policies and procedures (ITIL), and ensuring efficient IT service delivery to support business operations. This is a hands-on role that requires both strategic planning and operational execution.

Key Responsibilities & Duties:

Site Buildout & Infrastructure

• Lead the IT infrastructure setup for the new site, including network, servers, workstations, and telecom systems.

• Ensure all systems are properly configured, secure, and operational in alignment with business requirements.

• Oversee the installation, integration, and testing of hardware and software.

• Manage procurement and deployment of the site’s IT bill of materials, ensuring timely delivery and cost efficiency.

Team Formation & Leadership

• Recruit, hire, and develop the IT team, including Network Engineer, Security Engineer, and Service Desk (L1/L2 technicians).

• Provide coaching, mentoring, and performance management for all IT team members.

• Define roles, responsibilities, and reporting structures for the IT team.

Policies, Procedures & IT Governance

• Develop, implement, and maintain IT policies and procedures based on ITIL best practices.

• Standardize dashboards, reporting, and IT service monitoring tools (e.g., Solarwinds).

• Lead decisions regarding technology stack, e.g., Cisco vs Fortinet, and ensure proper configuration and monitoring.

• Ensure compliance with corporate IT standards and security requirements.

IT Operations & Support

• Oversee IT support operations, including incident management, service requests, and escalation procedures.

• Collaborate with IT infrastructure, security, and application teams to resolve complex technical challenges.

• Monitor IT service metrics and KPIs, providing regular updates and recommendations to senior management.

• Manage vendor relationships for IT hardware, software, and services.

Project Management & Continuous Improvement

• Lead IT projects related to site setup, system upgrades, and infrastructure improvements.

• Drive continuous improvement initiatives in IT service delivery, user experience, and operational efficiency.

• Stay current with technology trends and emerging best practices relevant to IT operations.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

• Minimum 8 years of experience in IT management or operations, preferably in multi-site or BPO environments.

• Proven experience in leading IT teams, building teams from scratch, and managing IT infrastructure projects.

• Strong knowledge of IT service management frameworks (ITIL), networking, security, and enterprise systems.

• Hands-on experience with IT monitoring and reporting tools (e.g., Solarwinds), network/firewall solutions (Cisco, Fortinet).

• Experience managing vendors, procurement, and IT budgets.

• Relevant certifications are advantageous (ITIL Foundation, Cisco, Microsoft, PMP).

Key Competencies & Metrics:

• Successful site IT buildout and operational readiness.

• Timely recruitment and onboarding of IT team members.

• Implementation of standardized IT policies, dashboards, and monitoring tools.

• IT service uptime, SLA adherence, and user satisfaction.

• Budget management and vendor performance.

• Effective leadership, problem-solving, and team development outcomes.