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It • Philippines

Last updated: 3 days ago

IT Support Technician

SuperStaffMakati City, Metro Manila, PH
Quick Apply

The ideal candidate will deliver exceptional helpdesk and technical support to clients across diverse industries, including.Healthcare, Government Contracting, and Construction.Troubleshoot and res...Show more

IT Manager

Satellite OfficeTaguig, Metro Manila, .PH
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Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines.Our people work directly with international clients in roles that ...Show more

IT Staff

John Clements Consultants, IncMUNTINLUPA CITY

Performs analytical, technical, and administrative work in the planning and installation of new and existing personal devices and workstations.Diagnoses and resolves problems in response to the com...Show more

IT Service Coordinator

HireArchiMetro Manila, Philippines
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MSP company located in Los Angeles, California.Schedule: Monday to Friday, 8:00 AM to 5:00 PM Pacific Time.Managed Service Provider (MSP) headquartered in Los Angeles, California.They deliver excep...Show more

IT Specialist

My Amazon GuyBinondo, 00, ph

The IT Specialist is a strategic position that plays a pivotal role in the data integrity of key My Amazon Guy functions.The role requires someone who is passionate about data quality, data analyti...Show more

IT Officer

Our ClientsMakati City, Metro Manila, Philippines, Metro Manila, Philippines
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The IT Officer is responsible for maintaining the company’s IT infrastructure, ensuring system reliability, and providing technical support to users.The role supports daily operations by managing h...Show more

IT Head

HawodTech Solutions Inc.Taguig, NCR, Philippines

Lead the IT infrastructure and operations functions of network engineering, database.Implement and manage information technology, computer systems and network infrastructure.Recommends information ...Show more

IT Project Manager

Company 81 - Manulife Data Services Inc.Lapu Lapu City,

We’re looking for an IT Project Manager to join our Technology team at MBPS.In this role, you will have the opportunity to lead and support critical projects that directly contribute to strengtheni...Show more

IT Solutions Analyst (ServiceNow), IT Philippines: Cebu

TeradyneBasak, Lapu-Lapu City, PH

TERADYNE, where experience meets innovation and driving excellence in every connection.We are fueled by creativity and diversity of thought and in our workforce.Our employees are supported to innov...Show more

IT Specialist

PALMPAY LIMITEDBGC (Bonifacio Global City), PH
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PalmPay is a leading fintech company committed to providing innovative payment and consumer finance solutions that make digital financial services more accessible, safe, and rewarding.We are expand...Show more

IT Manager

Ubiquity Global Services, Inc.BGC, Taguig, PH
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Job Summary: The Service Delivery Lead is entirely customer-facing.Overseeing a range of functions to facilitate the delivery of superior services to the end-users to make sure that service deliver...Show more

IT Officer

Filinvest GroupAngeles, Pampanga, Philippines
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Y: QUEST PLUS CONFERENCE CENTER CLARK.In accordance with the policies, procedure and standards of Chroma Hospitality and Quest Hotel & Conference Center-Clark, under the supervision of the IT Manag...Show more

IT Technician

BMG Outsourcing Inc.Angeles City, PAM, ph

Monday to Friday, 7 AM – 4 PM (PH Time).Start and build your career with BMG Outsourcing – one of the well-respected Australian-owned Outsourcing Company with office in Clark and Sydney, providing ...Show more

IT Business Analyst

Pronet GamingManila, Philippines, Philippines

Gaming operators looking for platform solutions need an omni-channel turnkey provider that truly understands their needs, wants and challenges.That’s why the team at Pronet Gaming have been handpic...Show more

IT Staff (Infrastructure)

John Clements Consultants, IncTANAUAN CITY, BATANGAS

Graduate of Bachelor's Degree in Computer Science, Information Technology, Computer Engineering or Electronics Engineering.With at least 3-years experience in the same field.Good technical and prob...Show more

IT Dispatcher

CloudConsoleMakati, Metropolitan Manila Area, Philippines

Duties and amp; Responsibilities:.Manage and respond to incoming calls for technical support requests and incidents from end users.Perform triage to assess the severity and nature of reported incid...Show more

IT Analyst

GECO AsiaBGC Taguig, Manila, Philippines

We’re looking for a detail-oriented.This role is critical in ensuring system uptime, compliance, and operational excellence across both.IT analysis, IT support, or related role.Strong analytical an...Show more

Recruiter (Non IT)

A.E.S.Philippines

As a Recruiter (Non IT), you will play a pivotal role in identifying and attracting top talent for various non-technical positions within the organization.You will collaborate with hiring managers ...Show more

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IT Support Technician

IT Support Technician

SuperStaffMakati City, Metro Manila, PH
8 days ago
Job type
  • Quick Apply
Job description

We are seeking an IT Support Technician to join our Managed Services team. The ideal candidate will deliver exceptional helpdesk and technical support to clients across diverse industries, including Healthcare, Government Contracting, and Construction, ensuring compliance with HIPAA and CMMC standards.

Key Responsibilities

Technical Support

  • Provide Level 1 technical support via ticketing system, phone, and remote sessions.
  • Troubleshoot and resolve issues related to:
    • Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive)
    • Intune device management and endpoint compliance
    • Windows and macOS operating systems
    • Unifi networking (gateways, switches, access points)
    • Basic networking (VLANs, VPNs, IP configuration)
    • Active Directory
    • Virtualization (Hyper-V or VMware)
    • Google Workspace administration
  • Support collaboration tools such as:
    • Microsoft Teams
    • Zoom
    • Slack
  • Manage user onboarding and offboarding, including:
    • MFA / Conditional Access setup
    • Device enrollment
  • Escalate complex issues to internal senior technicians or local field technicians when necessary.

Monitoring & Maintenance

  • Monitor alerts via:
    • Intune
    • Microsoft Defender
    • UniFi dashboards
  • Apply patches and updates through:
    • Intune
    • Windows Update for Business (WUfB)
  • Ensure device and network security alignment with:
    • CIS benchmarks
    • Applicable compliance frameworks
  • Document incidents, resolutions, and preventive recommendations in internal systems.

Compliance & Documentation

  • Maintain documentation in Hudu and per-client compliance systems, including:
    • SSPs
    • CRMs
    • Policy repositories
  • Adhere to HIPAA and CMMC data security protocols and company confidentiality requirements.
  • Support data backup and disaster recovery operations using:
    • Veeam
    • Acronis
  • Document customer IT environments, including:
    • Network diagrams
    • Asset inventories
    • Configuration notes
  • Create internal knowledge base (KB) articles for recurring issues and solutions.

Requirements

  • Hands-on experience with:
    • Microsoft 365 administration and troubleshooting
    • Microsoft Intune and Endpoint Manager
    • Windows 10/11 and macOS
    • Unifi network devices and VPN configurations
    • Ticketing systems and remote monitoring tools
    • Active Directory
    • Windows Server
    • Virtualization (Hyper-V or VMware)
    • Google Workspace administration .
  • Strong diagnostic and communication skills with the ability to explain complex issues in plain language.
  • Customer-first attitude and commitment to SLAs and service excellence.
  • Reliability, professionalism, and integrity in handling sensitive information.
  • Experience in a customer-facing role.

Preferred Certifications

  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • Microsoft 365 Certified: Modern Desktop Administrator

Bonus Points For

  • Experience in an MSP (Managed Service Provider) environment.
  • Exposure to compliance frameworks such as:
    • HIPAA
    • CMMC Level 2
    • FedRAMP Moderate

Benefits

  • HMO with 1 free dependent upon hire
  • Life Insurance
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning
  • A laptop will be provided by the company
  • PHP 44,500