Sale coordinator Jobs in Philippines
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Sale coordinator • Philippines
Helpdesk Coordinator
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NteK SolutionsPhilippinesNteK Solutions Group (NteK) is a group of technology companies servicing the IT needs of businesses, industries and governments in Bahrain, Kuwait, Oman, Qatar, Saudi Arabia & UAE.
NteK is headquartered in Kuwait and began initial business operations in the fall of 2004.
NteK seeks to play a niche role as a service provider in the following areas :
Managed IT Services, Outsourcing of IT Personnel, Infrastructure Services (Networking, CCTV, IP Telephony), Technical Support Contracts, On-Demand IT Services (Fixing IT issues on call-basis for a fixed rate), Backup to Cloud & DRaaS Services (On-premises & Cloud based backup with full image restoration and boot from cloud), Desk Side Support Services (IMAC, Imaging, Troubleshooting)
Our Presence NteK has been delivering their services for over 13 years. NteK is active in Kuwait, KSA, Bahrain, Qatar, UAE, Oman, Yemen, Egypt, Algeria, Tunisia, Morocco, Jordan, Lebanon & Pakistan.
The Role
You will be responsible for :
- Responding to Client service requests.
- Assigning ticket to the relevant engineer following up till the issues are closed.
- Taking updates from the engineer and updating the client in a timely manner
- Ensuring all standards and procedures are followed and maintained.
- Providing monthly help desk reports.
Ideal Profile
What's on Offer?