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BPO Trainer - Retail (Cebu City)
TASQ Staffing SolutionsCebu City, Cebu, Philippines30+ days ago
Job type
- Quick Apply
Job descriptionCurriculum Development : Designing and creating training materials, including guides, manuals, presentations, and potentially instructional videos, covering aspects like customer service skills, product knowledge, system usage, and company policies. Training Delivery : Conducting training sessions in various formats, such as classroom-style seminars, workshops, and role-playing exercises, for both new and existing call center agents. Performance Evaluation & Coaching : Assessing the effectiveness of training through evaluations and performance metrics, identifying areas for improvement, and providing individual coaching and feedback to agents. Needs Assessment & Collaboration : Working with managers and leadership to identify skill gaps and training needs within the call center and developing strategies to address them.
About the job : Trainer - Retail (Cebu) | Onsite
Nature Of the Account : Retail
Start Date : ASAP
Type of Support : Voice
Work Arrangement : 100% Onsite (Cebu)
Shift Schedule | Rest Days : shifting schedules
Educational Requirement : College Degree
Work Experience :
- Minimum 1 year experience as a trainer
- Preferred : retail background, but can be a trainer for any customer service accounts
- Good communication skills
- Will do a demo based on any customer service approach provided by trainers, but if candidate can create a training demo for handling time, would be preferred
Responsibilities :
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Cebu • Cebu City, Cebu, Philippines