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Chief Operations Officer
Bravo! ItalianQuezon City, Metro Manila, Philippines16 hours ago
Job descriptionLead market entry strategies, including site selection, outlet rollouts, and franchise development. Build the operational infrastructure and support systems needed for fast and efficient growth. Establish and refine operations manuals, training programs, and performance systems to ensure consistency across locations. Financial & Performance Management : Monitor P&L performance, optimize resource allocation, and control operational costs. Collaborate with the CEO and in coordination with Finance on business forecasting, pricing strategy, and ROI analysis. Operational Excellence : Develop and enforce Standard Operating Procedures (SOPs) to maintain efficiency, food quality, and service consistency. Implement data-driven performance management, tracking KPIs for productivity, cost, and customer satisfaction. Utilize technology solutions (POS systems, analytics, inventory management) to optimize operations and decision-making. Build and lead a high-performing operations team capable of sustaining fast growth. Recruit, train, and mentor Area Managers and store-level managers to ensure strong leadership pipelines. Foster a results-oriented culture that emphasizes accountability, innovation, and continuous improvement. Brand & Customer Experience : Oversee menu optimization, quality standards, and service protocols. Gather market feedback to drive operational improvements and innovation. Seniority level : Executive Employment type : Full-time Job function : Management and Manufacturing Industries : Food and Beverage Services
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Note : This job description has been refined for clarity while preserving core responsibilities and requirements. Irrelevant postings and boilerplate have been removed.
Overview
The Chief Operating Officer (COO) will lead the rapid expansion and operational excellence of Bravo Italian, Inc. The ideal candidate is expected to have a proven ability to build systems and teams that support aggressive growth while maintaining quality and profitability. As a core member of the executive leadership team, the COO will design and implement operational frameworks, ensure consistent brand standards, and drive nationwide expansion.
Key Responsibilities
- Strategic Growth & Expansion :
Develop and execute a scalable operating model to support rapid multi-branch expansion.
Oversee operational budgets and ensure profitability across outlets.
Oversee all aspects of multi-branch operations, including production, logistics, service quality, and compliance.
Ensure consistent brand execution and superior customer experience across all branches.
Qualifications
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Chief Officer • Quezon City, Metro Manila, Philippines
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