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Technical Support Specialist (BGC-Hybrid)
TigerUXTaguig, National Capital Region, PH8 days ago
Job descriptionAssociate / Bachelor’s degree / Vocational course and / or relevant certifications. Basic understanding of electrical concepts, including voltage, current, and power Experience managing wireless carriers, troubleshooting and provisioning / deactivation. Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting. Excellent verbal and written communication in English. Flexible for shifting and hybrid schedules. Monthly internet allowance Performance incentives The coolest workplace ever (snacks, foosball, Ping-Pong, beer-o-clock!, and many more!) Game Nights Internal learning and training programs Regular team-building activities, both virtual and in-person HMO coverage for you and your dependent
Responsibilities :
- Diagnose and resolve customer issues related to EV chargers, escalating to manufacturers when necessary.
- Use Five9 SoftPhone to communicate with customers and field technicians.
- Monitor equipment uptime and performance and escalate manufacturers as needed.
- Coordinate with manufacturers, service providers, and internal teams to follow up on open tickets.
- Meet client SLA targets for MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve) on tickets, including emergency, crisis, VIP, and outage situations.
- Collaborate with the team through daily stand-up meetings.
- Consistently meet work and performance review expectations.
- Work closely with internal and external teams to ensure timely ticket resolution.
- Complete other assigned duties as needed.
Qualifications :
Benefits :
Company : Computer / Information Technology (Software)
Work Location : BGC, Taguig City / On-site
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Technical Support Specialist • Taguig, National Capital Region, PH
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