Store Manager (Trinoma)

Purpose / Mission

Drives store profitability by meeting or exceeding sales targets and controlling operational expenses; managing all resources within the store to provide customers with a leading shopping experience; and leading the execution of effective and efficient store operations

Accountabilities

Primary Responsibility

Takes ownership of his / her store and allocates resources and organizes processes to drive profitability in a variety of situations and market conditions

Has a working knowledge of the Profit and Loss Statement and the store KPI’s and makes commercial decisions based on sound financial judgment

Tracks store performance data (e.g., best sellers, weekly forward demand and sales per square foot) and responds with solutions that drive commercial success

Understands the behaviour and patterns of the store’s customer base, draws conclusions from this and makes relevant adaptations to the service offer

Actively monitors customer satisfaction and feedback systems to drive continuous improvement

Leads service by example and ensures highly visible and effective customer service management at all times

Creates a culture where all store activity and assets are vehicles for showcasing and driving Brand equity

Actively ensures Brand and product knowledge is transferred into sales skills in all relevant categories

Manages an appealing, easy-to-shop environment for customers by ensuring visual merchandising and housekeeping standards are maintained consistently throughout the store

Ensures store team compliance with all store policies and procedures

Drives continuous improvement in stockroom processing and replenishment procedures

Minimizes loss by ensuring all loss prevention procedures are followed

Provides suggestions and ideas on ways to improve systems and processes

Manages the recruitment, on-boarding, training and development of the store team and ensures all HR policies and procedures are adhered to

Works with the Manager, Retail to identify strong performers with potential for growth along the Retail Field Career Ladder

Creates a high-performance culture in his / her store by setting clear expectations and targets, analysing team performance, holding team members accountable and giving appropriate and prompt feedback, including actively managing poor performance

Coaches, motivates and inspires team members to accomplish store goals and maximize their individual performance

Actively collaborates and shares best practices to drive team performance

Communicates a desire to learn and seizes all available opportunities to drive his / her development and increase performance

Amenable to work with store location across Metro Manila (BGC, Makati, Quezon City, Pasay City)

Compliances

To observe both global and local policies and procedures in all dealings.

Support APAC changes and directions.

Perform other tasks as may be assigned from time to time

Professional background / Experience

Functional : Minimum 18 months work experience in a sports / fashion customer- and commercial-focused retail environment with a minimum of 24 months of Store Management responsibility. Intermediate numeracy and literacy and advanced verbal communication skills

Industry : Apparel / fashion / FW or FMCG Retail

Exposure : Sports

Education : Related College degree

Technology : Basic in MS Office Applications; Word, Excel, Power Point; and Outlook

Language Skills : Good command in oral and written English & Filipino

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