Call Center Account / Process Trainer (Clark, Pampanga)
TASQ Staffing SolutionsAngeles, Philippines22 days ago
Job descriptionAbility to identify training needs accurately. Ability to extend follow-up support on the floor to sustain learning and improve performance. Demonstrates end-to-end understanding of course design methodologies. Demonstrates end-to-end understanding of content development and maintains appropriate methodology. Possesses effective delivery / training techniques and methods. Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Graduate of any 4-year course. At least 4 years of total BPO work experience with 2 years of experience as a trainer in the BPO / shared services industry. Preferably with a background or knowledge in tech support. Excellent oral and written communication. Amenable to working in shifting schedules in Clark. Amenable to work onsite
About the job Account / Process Trainer (Clark) | Onsite
Benefits :
- Quarterly performance bonus.
- Outstanding career development opportunities and fast-track career progression.
- Enjoy a fair work-life balance.
- HMO and life insurance for the employee and 2 dependents for free.
- Inside the Central Business District area.
- Great Place to Work certified.
Responsibilities :
1. Training Needs Analysis :
2. Curriculum and Course Design :
3. Content Development :
4. Course Delivery :
5. Research Methodology :
Requirements :
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