Job Summary :
As a Business Analyst at CBRE you will be responsible for business applications from a technology perspective, providing 3
rd
level support to end users as well as ensuring that systems provide expected functionality and features. You will also liaise with internal and external client users to navigate opportunities for system developments and implement them through various software suppliers or developing your own solutions.
Key Responsibilities :
- Provide business systems analysis for the clients
- Conduct activities in accordance with Change Management, Project Management, Release Management practices for Technology department and ensure proper communication,
- Drive technology transitions with Vendor
- Create and work with technical and business documentation, gather and prepare enhancement specifications and change request specifications based on business needs.
- Have great understanding of systems in scope offering and actively monitor their potential benefits for CBRE
- Ensure business deliverables are not impacted by systems issues or incorrect design
- Manage relationship with service line leads and software suppliers
- Develop materials and provide training to users
- Report results to the management team
- Define and audit support processes and procedures
Requirements :
Verbal and Written fluency in English1-2 years of experience in IT support of Business Systems or being an application owner - preferably Financial or Real Estate type of softwareProactive, self-initiative and able to work in changing environmentGreat analytical skills and attention to detailGood communication and interpersonal skillsITIL, BABOK and project management backgroundOverall understanding of relational databasesGeneral knowledge of accountancyKnowledge of programming languages will be an additional assetSharePoint administration experience will be an additional assetCompany Perks and Benefits :
Government Mandated Benefits
Hybrid Work SetupPaid Leaves (15 SL and 15 VL annually)HMO with up to three free dependentsLife InsuranceAnnual Performance Bonus