About the job : Associate Trainer (BGC,Taguig) | Onsite
Work Setup : Onsite (BGC, Taguig)
Shift : Shifting Schedules
Responsibilities :
- Training Needs Analysis : Ability to extend follow-up support on the floor to sustain learning and improve performance.
- Curriculum and Course Design : Demonstrates end-to-end understanding of course design methodologies.
- Content Development : Demonstrates end-to-end understanding of content development and maintains appropriate methodology.
- Course Delivery : Possesses effective delivery / training techniques and methods.
- Research Methodology : Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to identify training needs accurately.
Required Skills :
CS and Tech Domain : Training experience in effective communication, customer service, technical support, and cultureTechnology Functional Knowledge : Basic working knowledge of word, Excel, and PPT to complete reporting and documentation efficiently and effectivelyHigh Impact Communication : Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of customer service leadership by example.Analytical Ability : Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions / alternatives, keeping in mind the various stakeholdersProfile Screening Criteria / Checks : Screening according to skills defined aboveat least 3 years of training experience in soft skills and customer service.Requirements :
Graduate of any 4-year course.At least 4 years of total BPO work experience with 2 years of experience as a trainer in the BPO / shared services industry.Preferably with a background or knowledge in tech support.Excellent oral and written communication.Benefits :
Quarterly performance bonus.Outstanding career development opportunities and fast-track career progression.Enjoy a fair work-life balance.HMO and life insurance for the employee and 2 dependents for free.