Director for Transitions

Company Description

Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally designed and engineered experiences for customers and employees. For over 36 years, we have cared for our clients’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.

Company Description

Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally designed and engineered experiences for customers and employees. For over 36 years, we have cared for our clients’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.

Job Description

The Transition Director / Project Manager manages large and / or complex client-facing projects from project initiation, planning, execution, monitoring and control and close-down processes. They will supervise a team of GEO-centric resources and own responsibility for reviewing and delegating work, mentoring, coaching, and training that group of employees. They will oversee and direct regional project management staff and activities required for the successful First Time Right implementation of projects supporting Client and Enterprise business in our Delivery Centers around the globe through to steady state operations.

This is a senior-level position that requires excellent customer service and written and oral communication skills as a successful candidate will be working closely with customers to deliver their projects on time and on budget. They must possess the ability to lead combined teams with senior client, 3rd party vendors, and Sutherland personnel. The ability to report and present to executive management is a must. The individual selected for this role needs to be self-driven, have a passion for understanding how to solve problems, and be willing to embrace challenges head on.

• Contributes to strategy and innovation for products, processes, standards, and methodologies, including solutions for complex, emerging customer / market needs.
• Problems are of the highest complexity and typically require conceptual thinking across multiple functions to solve.
• Represents organization as key technical contact a program to customer stakeholder’s.
• Requires ability to communicate with high profile customers.
• Provides advice to management within area of expertise.
• Mentors, coaches, and trains lower-level employees
• Typically, responsible for managing large, complex initiatives of strategic importance, involving large cross-functional teams.
• May have direct reports, but generally fewer than two

Qualifications

Additional Information

Ideal Candidate :

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Customer Service

Industries

Outsourcing / Offshoring

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