BPO Assistant Quality Manager - Alabang

TASQ needs a call center assistant quality manager to work on-site in Alabang.

Requirements :

'- Process Management - Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around them.

• Client Management Relationship - Participate in engagement reviews with clients to provide quality specific performance reports. Analyze customer complaints, conduct root cause analysis take corrective actions.
• Process Excellence- Drive Top down and bottoms up ideation to identify improvement opportunities in the account to meet the productivity improvement targets. Analyze the opportunities by demonstrating strong process knowledge, understanding of client business scenario, understanding of constraints in implementation etc. Lead small / medium size projects, perform project management activities.
• Professional experience in Leadership in Quality Dept in a shared service or BPO environment.
• Excellent interpersonal, communication and analytical skills.
• Six Sigma Green Belt, Lean certification and / or ISO is required.