Welfare and Compliance Officer

Job brief :

We are seeking a proactive and compassionate Welfare and Compliance Officer to champion the welfare and regulatory compliance of our deployed workers. The role involves monitoring worker well-being, handling welfare cases, and ensuring adherence to local and international labor standards. If you have experience in a manning company or international manpower recruitment agency and are passionate about worker advocacy and compliance, we encourage you to apply.

Responsibilities :

• Serve as the primary point of contact for worker welfare concerns, complaints, and incident reports.
• Liaise with government agencies (DMW / POEA, OWWA, DOLE, NLRC, MWO / POLO), embassies, and legal teams regarding worker cases, settlements, and repatriation.
• Attend conciliation meetings and provide timely updates to management.
• Conduct Pre-Departure Briefings (PDB) and ensure completion of all required documentation (Acknowledgement, No Fees Certification, Photo Consent, Covid Declaration, etc.).
• Monitor the well-being and work conditions of deployed workers through regular check-ins and reporting.
• Prepare and submit welfare status reports for management and regulatory compliance.
• Facilitate conflict resolution by investigating disputes and proposing fair, effective solutions.
• File insurance claims and prepare necessary legal documents for each case.
• Stay updated on regulatory changes and internal policies; recommend process improvements as needed.
• Assist in document management and quality system updates.
• Provide counseling and support to workers, especially in cases of abuse or distress.
• Promote best practices in labor standards and worker welfare.

Requirements :

Bonus Points If You Have :

Behavioral :