Customer Service Admin Support

Job Description

This is a remote position.

Philippine-based (Filipino) Applicants.

IMPORTANT : Solid customer service experience, particularly in handling high volume of inbound calls is required for this role.

An amazing opportunity to work with an Australian Company as an experienced, vibrant Customer Service Admin Support.

Respond to customer inquiries via phone in a timely and professional manner.

Reporting to the Director and working with direction from the team, you will be a self-starting, highly organised, and experienced Customer Service Admin Support.

Candidates must have solid Customer Service experience, particularly in handling a heavy volume of inbound calls. An incredible eye for detail and efficiency with data entry – you will have an eye for detail and understand the importance of quality assurance within your role.

You will be responsible for managing key activities such as the following :

• Maintain accurate customer records and update databases as needed.
• Handle customer complaints and escalate issues when necessary to ensure prompt resolution.
• Coordinate with internal teams to address customer concerns and improve service delivery.
• Perform general administrative tasks such as scheduling, data entry, and document management.
• Provide product or service information to customers and assist with troubleshooting basic issues.
• Monitor and analyse customer interactions to identify areas for service improvement.
• Keep records of customer interactions
• Process customer accounts and file documents
• Management of client system usage through nurture & support
• Outreach and appointment setting as required
• General administrative duties such as data entry

Requirements

Work Environment & Expectations

While this is a   work-from-home   position, it is important to note that this is a   full-time role —not a freelance or flexible-hour arrangement. You will be expected to work a   fixed shift   and maintain a high level of professionalism and accountability, just as you would in an office environment.

✅ This role requires :

⏱   Payroll is processed bi-monthly.

We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.

Benefits

1.     Monthly Salary : Php 35,000

2.     Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month

3.     You will be paid extra for overtime and Philippines' public holidays

4.     Probation : 6 months and after Probation

5.     HMO offered after 6-months probation

6.     Eligible for 13th Month Pay after 30 days

7.     Annual salary review

8.     Laptop provided after 30 days

9.    Permanent work-from-home role. You will have to use your own internet.

10. SHIFT TIMES : 6 AM to 3 PM Philippine time, Monday to Friday

Requirements

Degree qualified (+) Minimum of 2 years of experience in Customer Service and / or BPO Proven experience in handling high volume of inbound calls Excellent communication skills, both verbal and written Proactive, results-driven and efficient. Excellent problem-solving skills and attention to detail. Proven Consultative needs-based sales skills Process-oriented, and organiser of all things Proven experience in a customer service or administrative role. Extremely client-oriented, a terrific communicator, and a dynamic closer Proficiency in Microsoft Office, Outlook, Google Workspace, and CRM software