Quality Team Lead (Clark, Pampanga) - Onsite

About the job : Quality Team Lead (Clark Pampanga) | Onsite

Work Setup : Onsite (Clark Pampanga)

Shift : Shifting Schedules

Responsibilities :

• Financial assessments and revenue health.
• Process Management—Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client processes and build robust controls around them
• Process Control & Verification—Deploy and monitor process verification methods (transaction monitoring). Establish control measures in the processes to achieve process stability and consistent delivery. Establish quality measurement methods and ensure scores are improved.
• Client Management Relationship—Participate in engagement reviews with clients to provide quality specific performance reports. Analyze customer complaints, conduct root cause analysis, and take corrective actions.
• Process Institutionalization—Conduct engagement-specific verification audits to identify gaps with respect to QMS. Raise and follow up on closure of CARs
• Change Management—Address issues at engagement level while implementing the changes and ensure that changes are being sustained over a period of time

Requirements :

Certifications & Competence :