MANAGES THE COMPANY’S RELATIONSHIP WITH ITS CLIENTS. THE LEAD POINT OF CONTACT FOR ANY AND ALL MATTERS SPECIFIC TO THE CLIENT’S ACCOUNT.
REPORTS DIRECTLY TO THE COMMERCIAL EXCELLENCE OFFICER.
BROAD FUNCTION :
- Primarily responsible in the coordination and effective implementation of the Client’s professional marketing program, and related continuing medical education activities. This includes HCP engagement (detailing, sampling), Congresses, Postgraduate Courses, Product Presentations, Workshops and Lectures.
- Secondly, the NSM is responsible for the professional growth and development of all the staff assigned in the Account (business unit) : PHSS (District Manager), PHSR (Medical Representative) and other designated business partners, by providing equal opportunities for knowledge and skills training, aptitude competence and soft skills enhancement, and developing talent for promotion to the next higher position.
PRIMARY RESPONSIBILITIES :
Manages the Account’s effective execution of program plans and objectives to attain assigned goals and KPIs for Calls, Sales, promotions, and marketing activities (CMEs / MCEs) as directed by the Commercial Excellence Officer.Leads the Account’s field operations, with clear directions that are cascaded promptly and accordingly giving emphasis on the field force’ full understanding of approved kpi targets and performance metrics.Monitors the field force efficient use of engagement tools, In-person and On-line (remote), ensures compliance with Company COC policy and New Ways of Working to include Work-from-Home, Data Privacy and Confidentiality guidelines.Recommends staff and subordinates enroll and participate in internal Reskilling, Upskilling and Retraining programs to develop and improve skills to meet Account program’s requirements, inclusive of all work-related issues as time and stress management.Conducts periodic staff assessment and performance evaluation, adheres to approved performance metrics and established Company E mployee D evelopmental R eport (EDR) in preparing and submitting a rating system that reflects a performance-gap analysis for underperforming employees, as well a recommendation for those exceeding KPIs and expectations.Oversees account management, identifies new business opportunities, current developments, and updates through (1) timely reports (CIR- C ompetitive I ntelligence R eport), (2) regular meetings with PHSS and bus. partners and (3) presentation of National / District / Territory performances during Business Reviews with Client point persons and Account’s field force.