Call Center Team Lead - Travel Sales (Cebu City)

Position : Team Lead – Travel Sales (Cebu) | Onsite

Start Date : ASAP

Account Type : Travel Sales

Support Type : Voice

Work Arrangement : 100% Onsite

Shift Schedule & Rest Days : Night shift

Educational Requirements :

Completed at least 2 years of college without any failed subjects

Work Experience :

At least 2 years of team lead experience in a sales line of business (LOB)

Familiar with sales KPIs such as quota attainment

Knowledge of closing techniques, handling objections, and adherence to sales scripts

Responsibilities :

Team Leadership & Management : Lead, motivate, and coach a team of travel sales agents to meet or exceed sales targets. Responsibilities include hiring, training, and developing team members.

Sales Performance & Strategy : Track and analyze sales performance, identify improvement areas, and develop strategies to maximize sales and profitability. This includes setting sales plans, monitoring trends, and preparing reports.

Customer Service & Operations : Ensure the team delivers excellent customer service, provides expert travel advice, and offers tailored solutions. Also, manage and resolve customer issues and complaints effectively.

Collaboration & Communication : Work closely with other departments like operations and product development to ensure smooth service delivery. Maintain strong communication and relationships with clients and vendors.