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We are Looking for BPO Operations Leaders (Director, VP, SVP Level)
Private AdvertiserTaguig, Metro Manila, Philippines2 days ago
Job descriptionExtensive experience (5+ years) in a senior operations leadership role within the BPO or call center industry handling largescale voice accounts / clients Excellent people management and team-building skills, with the ability to motivate and develop high-performing teams Strong analytical and problem-solving skills, with the ability to use data to inform decision-making Exceptional communication and stakeholder management skills, with the ability to collaborate effectively across the organization Familiarity with industry regulations, compliance, and quality assurance best practices Adaptable to change and comfortable with the fast-paced nature of the BPO industry
The Opportunity
We are seeking for experienced BPO Operations Leaders to join our dynamic team in Taguig City, Metro Manila. As a Director, VP, or SVP-level Operations Leader , you will play a pivotal role in overseeing and driving the success of our world-class call center and customer service operations.
Key Responsibilities
- Provide strategic leadership and oversight for our BPO operations, ensuring the delivery of exceptional customer service and meeting key performance metrics
- Develop and implement innovative operational strategies to drive efficiency, productivity, and continuous improvement
- Manage and mentor a high-performing team of operations managers, supervisors, and frontline staff
- Collaborate cross-functionally with other business units to align operations with the company\'s overall strategic objectives
- Analyze data and key performance indicators to identify areas for optimization and make data-driven decisions
- Ensure compliance with industry regulations, internal policies, and client service-level agreements
- Foster a positive, inclusive, and customer-centric culture within the operations team
What We\'re Looking For
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We Are Looking For • Taguig, Metro Manila, Philippines
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