Job Description
This is a remote position.
Job Title : Operations Manager
Work Setup : Permanent Work from Home
Shift : Australian Business Hours
About GetmyCourse
GetmyCourse is a leading education solutions company committed to helping individuals unlock their career potential through training, upskilling, and professional development. Our growing team is passionate about connecting people with learning opportunities that change lives.
The Role
We’re looking for an Operations Manager who will oversee the daily operations, people, and processes that drive the company’s success. You’ll be responsible for ensuring operational excellence, managing team performance, fostering strong stakeholder relationships, and implementing strategies that enhance business growth and efficiency.
If you’re a leader who thrives in fast-paced environments, loves solving problems, and has a sharp eye for improvement, this role is for you.
Key Responsibilities
Operational Excellence (OpEx) :
- Oversee and streamline end-to-end operational processes to ensure efficiency and accuracy across departments.
- Implement and monitor standard operating procedures (SOPs) to maintain consistency and quality.
- Identify gaps and propose data-driven solutions for continuous improvement.
People Management :
Lead, mentor, and develop a team of remote professionals to meet performance and productivity targets.Foster a positive and accountable work culture that promotes collaboration, ownership, and growth.Conduct regular performance reviews and provide guidance for professional development.Stakeholder Relationship Management :
Act as the main liaison between internal teams and external stakeholders (clients, RTO partners, etc.).Ensure that deliverables meet or exceed expectations through effective communication and coordination.Build and maintain long-term, trust-based relationships that contribute to business growth.Business Improvement and Growth :
Analyze operational data and recommend strategic initiatives for process optimization and scalability.Collaborate with leadership to develop and implement business growth strategies.Support in identifying new opportunities to enhance service quality and client satisfaction.Reporting and Administrative Support :
Prepare, analyze, and present operational reports to management, highlighting key metrics, trends, and insights.Oversee administrative functions, documentation, and compliance requirements.Ensure smooth coordination across departments to support the company’s strategic and operational goals.Qualifications :
At least 5 years of experience in operations or management, preferably in the education, training, or service industry.Proven experience in team leadership, process improvement, and stakeholder management.Strong analytical and problem-solving skills, with the ability to make sound business decisions.Excellent communication, organizational, and interpersonal skills.Proficiency in Google Workspace, CRM systems (Zoho preferred), and other productivity tools.Why Join Us?
Permanent work-from-home setupAustralian morning shift — enjoy work-life balanceSupportive, high-performing, and collaborative team cultureOpportunity to make a real impact in an organization that values growth and innovationCheck out our sites :
Join us : https : / / www.getmycourse.com.au / join-us /
GMC goes to Palm Beach : https : / / www.youtube.com / watch?v=1qzVFQbWStQ
GMC goes to Thailand : https : / / youtu.be / SscCF8IkHFE
GMC goes to Vietnam : https : / / youtu.be / oBuf6-8Oiqc
Requirements
team management, operations management, stakeholder relationship, reporting and admin support