Customer & Device Support Specialist

Job Description

This is a remote position.

Are you a tech-savvy problem solver with a passion for delivering exceptional customer support?  We’re looking for a dedicated Customer & Device Support Specialist to join our global operations team. In this role, you’ll be the front line of support for our cutting-edge sensor and camera network — ensuring devices stay healthy, data remains accurate, and customers receive top-tier service every step of the way.

You’ll proactively monitor network performance, troubleshoot device issues, and manage customer support tickets through platforms like Zendesk. Your attention to detail and ability to stay composed under pressure will be key as you perform video audits, validate data accuracy, and communicate effectively with internal teams and clients.

We’re seeking someone with 3–5 years of experience in customer or technical support , strong English communication skills, and a knack for resolving technical challenges independently. If you’re detail-oriented, thrive in a structured environment, and are excited by the chance to work with a global team, this opportunity is for you.

Job Highlights :

• Contract type : Independent Contractor
• Schedule :   Must be flexible to work in a shifting schedule to support extended team coverage between 16 hours per day, Monday to Friday. Willingness to potentially adapt to a Saturday schedule in the future is a plus.

Key Responsibilities :

Device Monitoring & Network Health

Count Audit Management

Customer Support & Ticket Management

Essential Skills, Qualifications, and Knowledge :

General Responsibilities :

Requirements

Benefits

Independent Contractor Perks :

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_28749_JOB

Requirements

Requirements Proven Track Record : 3-5 years of experience in a mid to semi-senior customer or technical support role, with a history of stable tenure. Technical Proficiency : High proficiency with Zendesk or similar enterprise ticketing systems (e.g., ServiceNow). Expert Communicator : Flawless verbal and written English communication skills, with the confidence to handle client calls and emails independently. Autonomous Problem-Solver : A self-starter with demonstrated ability to troubleshoot complex issues with minimal supervision. High Flexibility : Willingness to work a shifting schedule to provide 16-hour coverage, Monday to Friday, with potential for future Saturday work.