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Technical Support Specialist (Taguig-Hybrid)

TigerUXTaguig, National Capital Region, PH

3 days ago

Job description

Responsibilities :

Diagnose and resolve customer issues related to EV chargers or escalate to manufacturers.
Communicate with customers and technicians using Five9 SoftPhone.
Monitor equipment uptime / performance and escalate manufacturers as needed.
Follow up with manufacturers, service providers, and internal teams on open tickets.
Meet SLA targets for MTTA and MTTR, including emergencies and VIP cases.
Participate in daily team meetings and collaborate using tools.
Consistently meet work and performance goals.
Work with internal and external teams to resolve open tickets.
Perform additional assigned tasks.

Qualifications :

Associate / Bachelor’s degree / Vocational course and / or relevant certifications.

Basic knowledge of electrical concepts (voltage, current, power).

Experience with wireless carriers, troubleshooting, provisioning, and deactivation.

Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting.

Strong communication skills, both verbal and written.

Flexible for shift work and hybrid schedules

Benefits :

Monthly internet allowance

Performance incentives

Fun workplace with snacks, foosball, Ping-Pong, beer-o-clock, and more

Game nights

Internal learning and training programs

Regular virtual and in-person team-building activities

HMO coverage for employee and dependent

Company : Computer and Information Technology (Software)

Location : BGC, Taguig City (Hybrid)

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Technical Support Specialist • Taguig, National Capital Region, PH

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