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Administrative & Technical Support Specialist
BruntWorkManila, 00, ph9 days ago
Job type
- Quick Apply
Job descriptionManage client communications through advanced ticket management systems and ensure proper routing to specialized team members Handle comprehensive administrative tasks including invoice processing, payment tracking, and client follow-up communications Serve as the primary point of contact for incoming calls, providing professional phone support and message management Configure and manage DNS records for client implementations, ensuring seamless technical setup processes Support new client onboarding by coordinating information gathering, requirement setup, and technical configurations Maintain organized digital filing systems and document management processes using Google Drive and other platforms Work with cutting-edge CRM and marketing automation tools including Zoho CRM, Zoho Desk, and Go High Level Provide ongoing technical support and troubleshooting assistance to clients as needs arise Ensure client compliance by tracking document submissions and following up on outstanding requirements Strong technical background with demonstrated expertise in DNS configuration and management Experience with Zoho products (CRM, Desk) and familiarity with Go High Level platform highly preferred Excellent English communication skills with proven ability to handle client-facing interactions professionally Administrative or receptionist experience with strong organizational and multitasking abilities Technical support or IT background valued, with ability to troubleshoot various technical challenges Proficiency in ticket management systems and customer support workflows Strong attention to detail for document management and administrative task completion Ability to work independently while collaborating effectively with team members Adaptability to learn new technical tools and processes as business needs evolve HMO Coverage for eligible locations Permanent work-from-home Immediate hiring
Job Description
This is a remote position.
Schedule :
- Monday to Friday 8 am to 5 pm MST
This exciting hybrid role offers the perfect opportunity to combine your administrative expertise with technical problem-solving skills in a fast-paced, client-focused environment. You'll serve as a crucial bridge between clients and internal teams, managing everything from day-to-day administrative tasks to complex technical implementations. Working with industry-leading platforms like Zoho and Go High Level, you'll play a vital role in client onboarding processes while ensuring seamless ongoing support. This position offers excellent growth potential and the chance to develop both your technical and client relationship management skills in a supportive, technology-forward workplace.
Responsibilities
Requirements
Independent Contractor Perks
ZR_27505_JOB
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Technical Support Specialist • Manila, 00, ph
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