Client Success Manager (Philippines)

We are seeking a seasoned Customer Success Manager with strong technical project management experience to lead two high-impact enterprise customer implementations. These projects involve deep integrations and complex workflows, requiring a leader who can manage large-scale deliverables while maintaining strong client relationships and cross-functional alignment.

This is not a simple checklist management role. You'll act as the primary point of contact between our product and engineering teams and two closely aligned customers with strategic importance. You will drive the entire delivery lifecycle  ensuring expectations are aligned, risks are mitigated early, decisions are well-documented, and stakeholders are kept informed.

Who You Are :

A seasoned technical project manager with a strong grasp of software development and systems integration

Experienced in enterprise customer implementations, ideally in SaaS or B2B software environments

Adept at risk identification and navigating ambiguity in client projects

You have experience managing complex initiatives involving multiple departments and systems

Known for direct, clear communication and the ability to manage sensitive or tough conversations

A natural relationship builder who thrives under pressure and builds rapport quickly with executive stakeholders

Able to work Eastern Standard Time hours (EST) and be available for meetings and updates throughout the day

Comfortable working odd or extended hours if the project demands it

Highly organized, proactive, and detail-oriented