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IT Service Desk Analyst L1 (AU Retail, Office-based)
ConnectOSMandaluyong City, Metro Manila, PH30+ days ago
Job type
- Quick Apply
Job descriptionExposure to Servicenow, Salesforce, Share Point and Point of Sales (POS) Familiarity with ITIL Foundation Knowledge of the Retail Industry Delivering first level support in a Service Desk environment. Handle calls professionally, courteously, and effectively, adhering to standard procedures. Address intermediate technical issues based on experience and expertise Manage application deployment using approved software tools. Ensure strict compliance with licensing and maintain accurate inventory records Own incidents and requests until resolution, keeping customers informed and collaborating with relevant teams for solutions Handle intermediate-level administration for all systems, including VPN support and phone / voicemail management. Address information security threats and guide junior staff in security administration across various platforms Recommend and schedule hardware and peripheral improvements, upgrades, and repairs Ensure hygiene of incidents and requests in the organization’s incident management system, adhering to all quality and regulatory standards Ensure all relevant processes within the responsibility area are well-documented and current Medical, Dental Coverage, and Life insurance from day 1 of employment Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) Competitive salary package and annual appraisal Financial Assistance Program Mandatory Government Benefits and 13th Month Pay Complimentary Sleeping Quarters, Coffee at no cost Complimentary Office Fitness and Wellness Facilities at no cost Regular Company Events, Work Life Balance, and Career growth opportunities Accessible location at the heart of Metro Manila the Mega Tower, EDSA
Shift : Rotating Schedule
What are we looking for?
Skills Required
- With 1.5+ years of experience in a service desk environment
- Knowledge of supporting Microsoft technologies, including MS Office suite, Exchange Office 365, and Windows 10
- Ability to support networking issues including cabling and wireless, remote access connectivity (VPN), IP telephony and mobile devices
- Exposure to Ticketing Tools and Active Directory
- Excellent technical and troubleshooting skills
Nice to Have :
What will you do?
Join the awesome team and enjoy these benefits & perks :
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. in the world. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.
#ConnectOSCareers #JoinConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
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Service Desk Analyst • Mandaluyong City, Metro Manila, PH
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