Customer Support Representative - ZR_29660_JOB

Job Description

This is a remote position.

Schedule :  Monday to Friday 8 : 30am to 5 : 00pm Hollywood, FL Time with 30 mins unpaid break.

About the Role : We are rapidly growing and are currently looking to expand our Client Success team. The goal is to provide top quality experience to our e-commerce customers and product resellers across Canada, the USA, and Europe.

Key responsibilities

• Answers inbound phone calls, emails and support tickets from customers and distributors via integrated, cloud-based suite of services as well as other backoffice IT systems
• Addresses and resolves customer issues in a courteous, timely and efficient manner.
• Demonstrates strong customer orientation and able to handles a wide variety of issues determines appropriate actions to be taken based on established guidelines and Standard Operating Procedures
• Provides accurate, dependable service to customers related to account status, company policy, special programs and promotions, delivery service, product information, returns, web navigation, etc.
• Processes merchandise adjustments, replacements, returns, prepare credit allowances / refund and create invoices
• Continually uses available resources, marketing and training materials, to stay current in product / promotional knowledge, customer service skills, and computer technology skills that are essential for successful communication
• Shares ideas around possible improvements in process and customer experience

Requirements

Benefits

ZR_29660_JOB

Requirements

Key responsibilities