Customer Service Representative - Allied Care Coach

An Allied Care Coach provides support and guidance to individuals within the healthcare field, often assisting with patient care coordination, health management, and navigating the healthcare system. They may work with patients, families, or other healthcare professionals to optimize health outcomes and promote well-being.

Care Coaches work with patients to improve and facilitate communication about goals, values, and preferences with their loved ones and care teams. They discuss goals of care to get a better understanding of what is most important to patients, their wishes, and priorities.

What we are looking for :

Profile 1 – Graduate of Bachelor’s Degree (with or without license)

Allied Sciences

Social Sciences

Social Work

Human Services

Excluded : Nursing / Doctor of Medicine

Experience Required :

1-year direct adult patient care such as but not limited to

Long term care

Home and community-based services

Hospital / facility settings

Case management and / or working with managed care organizations

OR

BPO healthcare – MEMBER services via phone

Not Qualified Experiences :

Catering to Providers and / or pediatrics only

Interactions via email / chat only

Any tasks not directly talking to patients

Profile 2 - Associate Graduate / College Graduate (Non-Allied Courses)

Experience Required :

2-year direct adult patient care such as but not limited to

Long term care

Home and community-based services

Hospital / facility settings

Case management and / or working with managed care organizations

OR

BPO healthcare – MEMBER services via phone

Not Qualified Experiences :

Catering to Providers and / or pediatrics only

What we offer : Upon hire :

• 28,000 basic pay plus 1,000 flex fund allowance

Other benefits :

20% Night differential

HMO coverage for employee upon Day 1 and HMO dependents upon certification

Life and Accident Insurance

Annual increase based on performance

13 and 14th month Pay

Start Date : July 28, 2025