Technical Specialist, SuccessFactors

Job Description

About The Role

The HR Technical Specialist, SuccessFactors is responsible for supporting and enhancing SAP SuccessFactors modules including Compensation, Recruitment, OB and LMS, with potential opportunities to work in other areas.

This role bridges technical configuration and functional HR expertise, ensuring seamless execution of annual cycles, system updates, and user support. The specialist collaborates cross-functionally with the P&C (HR) team, specifically, Compensation, Talent Acquisition, and external vendors to deliver scalable and compliant solutions that improve employee experience and operational efficiency.

Key Responsibilities :

• Collaborate with internal stakeholders across P&C (HR) functions and external vendors to gather requirements and deliver system solutions.
• Deliver configuration, testing, and deployment of annual Compensation cycles (e.g., Merit), ensuring accuracy and timely execution.
• Triage all incoming tickets for SF within SLA timelines, taking the lead on Compensation, Recruitment, OB and LMS module tickets.
• Maintain documentation for all changes, configuration and testing to ensure data integrity and audit readiness.
• Participate in bi-annual SuccessFactors release cycles, including planning, testing, stakeholder communication, and workbook maintenance.
• Ensure compliance with system security, change management, and business policies.
• Generate ad-hoc reports as needed.
• Provide backup coverage and cross-training support within the HR Systems team.

Requirements

Benefits

Requirements

At least 1–2 years of experience with the following : Experience with Windows Operating Systems, with an understanding of security permissions for Active Directory Experience using ConnectWise Experience supporting laptop / desktop workstations and troubleshooting problems related to end-user applications Experience troubleshooting Microsoft Office 365 and Office applications Familiarity with SharePoint and Exchange Experience with monitoring solutions, such as LogicMonitor and Datto RMM Familiarity with network troubleshooting, such as Zscaler and FortiClient Ability to read, comprehend, and follow instructions either from Team Leader / Director or Service Desk knowledge base Strong customer service skills Attention to detail Other Experience : Experience working with Autotask is a plus ITIL fundamentals are a plus Microsoft certifications are a plus Additional Requirements : Must have fiber optic internet with at least 25 Mbps bandwidth Must have a backup desktop or laptop with the latest operating system Must be willing to work on a shifting schedule Must be amenable to reporting to our Makati and BGC office as needed