Healthcare Administrative Assistant

Job Description

This is a remote position.

Responsibilities :

Answer incoming phone calls from patients seeking to schedule appointments

Schedule patients in the EHR system according to provider availability

Collect and verify patient insurance information for the 5 accepted insurance plans

Assist patients with uploading insurance cards and documents to the patient portal

Provide basic information about services, insurance coverage, and self-pay options

Handle autism screening appointment requests (cash-only, scheduled months in advance)

Direct emergency calls involving suicidal ideation immediately to the emergency room care

Leave messages for the provider when clinical questions arise that require follow-up

Provide excellent customer service with a polite, friendly, and welcoming approach

Requirements

• Strong customer service experience with excellent phone communication skills
• Ability to be polite, friendly, welcoming, and warm in all patient interactions
• Comfortable learning basic insurance verification processes
• Ability to follow specific protocols for handling emergency situations
• Basic computer skills for navigating EHR systems and patient portals
• Medical or healthcare background preferred but not required
• Reliable internet connection and quiet work environment for phone calls

Scope :

Benefits

Independent Contractor Perks

ZR_29061_JOB

Requirements

Strong customer service experience with excellent phone communication skills Ability to be polite, friendly, welcoming, and warm in all patient interactions Comfortable learning basic insurance verification processes Ability to follow specific protocols for handling emergency situations Basic computer skills for navigating EHR systems and patient portals Medical or healthcare background preferred but not required Reliable internet connection and quiet work environment for phone calls