Healthcare Virtual Assistant

Job Description

This is a remote position.

Schedule : Staff 1 :   Mon–Fri, 8 : 00 AM–5 : 00 PM,  includes 1-hour unpaid break |  Alberta, Canada ( Mountain Time)

Staff 2 :   Wed–Sun 8 : 00 AM–5 : 00 PM,  includes 1-hour unpaid break |  Alberta, Canada ( Mountain Time)

Paid hours per week : 40 Hours

Responsibilities :

• Take incoming calls and handle all phone communication with families, staff, and healthcare providers
• Confirm and coordinate scheduling between patients, nurses, and internal staff
• Review and process insurance documents and patient paperwork
• Update and maintain patient records in internal systems
• Handle urgent calls from families requesting immediate nursing support
• Perform administrative and back-end tasks to support daily operations
• Manage communication between different departments (nursing, therapy, administration)
• Return calls and send SMS communications as needed
• Support busy periods when demand for services increases

Requirements

Scope :

Benefits

Independent Contractor Perks

ZR_28722_JOB

Requirements

Healthcare background and customer service experience required Strong English communication skills, both written and verbal Ability to speak Tagalog fluently (due to Filipino staff and client base) HIPAA compliance knowledge or willingness to learn Experience with patient records and healthcare documentation Ability to work Canadian time zones (night shift in Philippines) Comfortable with technology and learning new systems Professional phone manner and empathetic communication style Attention to detail for government-required documentation