General Manager

Role Responsibilities

• Leadership & Management
• Lead, motivate, and manage a team of department heads and employees, ensuring a positive and productive work environment.
• Develop and implement employee training programs, fostering professional growth and skill development within the team.
• Ensure that all employees adhere to company policies, including safety protocols, health regulations, and quality standards.
• Foster a culture of accountability, customer service excellence, and continuous improvement.
• Operations Management
• Oversee day-to-day operations of the business, ensuring efficiency, productivity, and high standards of service.
• Manage inventory and stock control to ensure availability of products without overstocking, minimizing waste, and maximizing cost-efficiency.

oEnsure adherence to all health and safety regulations, including food safety standards (e.g., HACCP, FDA regulations, local health department requirements).

oMonitor food preparation processes to maintain high-quality standards and consistency in products.

oWork with suppliers and vendors to ensure product availability, negotiate pricing, and maintain quality.

oMonitor customer feedback (online reviews, surveys, in-store comments) to improve services and product offerings.

oImplement customer loyalty programs and promotional events to increase customer retention.

Others

Role Qualifications

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