Head of Learning and Development
Leads the overall delivery of training & development strategy aligned with the company’s value proposition for the distribution channel, and in support of business outcomes.
Major Accountabilities
- Develops the overall training & development strategy that aligns with the business objectives for the agency channel.
- Ensures that the people, process, tools and structure of the business unit can deliver the expected outcomes for the key stakeholders within Sun Life PH and Asia.
- Drives transformation within the business unit in response to relevant trends in learning technology, shifts in learners’ preferences, shifts in industry practices, and evolving consumer landscape.
- Designs training & development programs to support new distribution channels or agency models.
- Collaborates with other business units in relation to cross-functional initiatives that require distribution training intervention.
Education
University degree.
Experience
At least 10 years of experience at management level on developing, training and educating sales management and field force, direct sales and management involving financial products.Actual direct selling experience from the industry is an advantage.Specialized Knowledge / Skills
Abilities
Applies technical expertise on training needs analysis, curriculum development, program implementation / delivery and evaluation, and various organizational development techniques to address T & D needs of the salesforceApplies expert consulting skills in identifying T&D needs of salesforce and in determining appropriate interventions to address organization issuesApplies project execution skills such as agile ways of working, user-centric design thinking, data-driven insighting.Knowledge
Expert level of knowledge of life insurance industry, agency distribution operations, insurance productsExpert level of knowledge of sales process and client-centric selling approaches; agency building and performance managementIn-depth understanding of adult learning philosophies and how to apply them to course design and deliveryUp-to-date knowledge of trends and developments in training and course design, organizational development and financial services industry to curriculum design and deliveryProblem solving
Lead and strategize Mid year and year end planning with DLD for overall direction and prioritizationParticipate as DLD Lead in Mid year and year end planning with whole Distribution overall direction and prioritizationIntroduce Overall strategy on New Sales techniques, Ideas and Tools for DistributionImplementation of LMS SystemsHandle Leadership Dynamics of his team of Managers per section (resolve escalations, conflict management and final approvals)Communications
Interaction with Agency Management Team (Distribution Leadership)Act as Resource and Consultant for Overall Learning -related Initatives and strategy for Regional reportsDrives collaboration with other business units in relation to cross-functional initiatives that requires distribution training intervention.Seniority level
DirectorEmployment type
Full-timeJob function
Training and Business DevelopmentIndustries : Financial Services and Insurance#J-18808-Ljbffr