Customer Care Team Lead (Night Shift)

Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.

At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.

Why You'll Love Working Here :

🌟 You’re Valued.

You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.

🚀 You’ll Grow.

From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.

🎉 You’ll Belong.

We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.

🏢 You’ll Work in Style.

Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.

💼 You’ll Work with Global Brands.

We match you with top international clients where you’ll work directly with their teams and make a real impact.

Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.

Team Lead, Customer Care

ABOUT US :

Design made simple for the modern home. Our passion lies in furniture and design, and it is the fuel that drives our business. We are a family-run company and aim to maintain this as we continue to rapidly grow. We’re entrepreneurial. We challenge the status quo, aren’t afraid to try new ideas, and we leverage our agile structure to make smart decisions and find new opportunities.

We’re a people-first company and what we do wouldn’t be possible without our customers. For this reason, we like to say that our collections are always customer curated. Join our team of creative and passionate individuals.

The mission of our Customer Care department is to provide exceptional service and support to our customers by delivering a responsive, seamless experience from start to finish.

Reporting directly to the Customer Care Manager, the Customer Care Team Lead will bring excellent people management and organizational skills to manage the team and our orders from receipt to shipment, including order entry, releasing, invoicing, and data management.

DUTIES & RESPONSIBILITIES :

People Management (40%)

• Monitor daily attendance and ensure team members are punctual and adhering to their scheduled shifts
• Conduct regular check-ins to ensure team members are actively working, meeting expectations, and aligned with daily priorities
• Serve as the first point of contact for basic employee concerns, escalating performance or conduct issues to the appropriate Manager at HQ (Customer Care or Logistics)
• Partner with Satellite Office HR on people-related matters including attendance, behavior, and policy compliance
• Support onboarding and training of new hires to ensure smooth integration into the team
• Contribute to a positive and productive team environment by promoting accountability and engagement

Order Management (60%)

SKILLS & QUALIFICATIONS :