Team Lead for US Healthcare Insurance (VOB) | Get a 15K Signing Bonus

ISTA Solutions, an outsourcing / offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities

• Process and manage tasks related to pending prior authorizations with a high degree of accuracy and timeliness.
• Act as a point of contact for team queries and task escalations.
• Provide day-to-day support, coaching, and direction to a small team of agents.
• Ensure team members follow standard operating procedures and meet performance targets.
• Assist in monitoring productivity, quality, and workflow management.
• Collaborate with the client and internal leadership on special assignments or process improvements.
• Generate or assist with regular reports related to team performance and operational status.
• Support onboarding and training of new agents as needed.

Requirements

Benefits

What can we offer you?

Our commitment to you