Lead with Care as a Clinical Support Team Leader!

You will be working with our client, InHealth Limited, the largest specialist provider of diagnostic and healthcare solutions in the UK. Guided by its mission to make healthcare better, the company helps transform the health industry by improving access, timeliness, and affordability of diagnosis and treatment for patients. Here, you will be surrounded by a unique team of seasoned industry professionals driven forward by care and passion. Everything you do is a step towards your long-term goals and a contribution to a better future for healthcare. Do the right thing for your career and start making an impact!

Job Description

As a Healthcare Support Team Leader , you’ll lead a team of Clinical Support Agents to provide responsive, accurate communication for the Employee Assistance Programme, ensuring client employees receive the support they need.

Your Prescription for a Fulfilling Career in Healthcare

Employment Type : Full-time

Schedule : Shifting schedule (day shift, mid shift, and night shift)

Work Arrangement : Onsite; BGC, Taguig

Salary : PHP 50,000

Perks : Day 1 HMO, Above-market salary, Work life balance

Caring with Precision : Your Role in Healthcare Excellence

A. Overall Purpose of the Role

• Manage a growing, highly effective team of Clinical Support Agents to provide responsive, accurate, concise, and competent voice / data communication and coordination for :
• Employee Assistance Programme : Handle inbound requests through various channels related to client employees seeking support or welfare.
• Topside Medical Support Contact Centre : Log medical emergency and non-emergency coordination requests from TAC Clinical colleagues who require remote / online clinical support from specialist physicians.
• Med-Dive Contact Centre : Manage inbound requests seeking specialist medical support and management for deep-sea diving medical incidents. Alert and coordinate with the on-call physician rota system and complete allocated administrative tasks.
• Occupational Health Administration Support : Perform a full range of administrative functions related to client Occupational Health referrals, appointment bookings, and inbound phone and email queries.
• Collaborate closely with specialized healthcare team members and internal stakeholders to deliver high-quality administrative, customer service, and medical contact center support to clients, suppliers, and patients.
• Support the Head of EAP Services in fulfilling clinical health administration obligations as required by client-specific contracts.

B. Key Responsibilities

Requirements

The Vital Signs of a Perfect Fit

Required Competencies :

Benefits

A Healthy Dose of Perks for Your Work-Life Balance

Who are we?

Discover a world of possibilities at Emapta , where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career . Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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