Analyst, Benefits

Analyst, Benefits | US Support

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.

Are you a standout leader who  AIMS HIGHER . REACHES FARTHER  in ensuring that the team maintains high standards of service quality? Can you  ACT BOLD.BE PASSIONATE  in contributing to the development and implementation of standards and procedures governing customer interactions? Can you  BE ONE.HELP MANY  in designing and implementing monitoring programs to assess the quality of customer interactions? Do you want to  BE DIFFERENT.BE YOU  and  LEARN MORE.TAKE ACTION ?

JOIN OUR TEAM TODAY!

Job Description

We are seeking highly motivated and detail-oriented HR Benefits Analyst to join our team. This role will primarily support US locations while working closely with the broader US Benefits Administration team .

As part of this role, you will provide end-to-end benefits administration support for a large employee population of approximately 8,000 full-time employees (FTEs) across North America.

This position reports directly to the Senior Manager of Benefits Administration (US-based) and will work in collaboration with the local HR Operations team in Cebu , which manages benefits, payroll, and HR support for North America.

Essential Functions

• Ensure the accuracy of all benefits enrollments in Success Factors (HRIS) to provide vendors with correct eligibility information.
• Assist with new-hire orientations , ensuring employees understand their benefits package.
• Perform regular quality checks of benefits-related data.
• Provide employee support on benefits claim issues, plan changes, and enrollment inquiries .
• Distribute enrollment materials, determine eligibility, and enroll employees with carriers , including processing life status changes.
• Respond to benefits inquiries from managers and employees regarding plan provisions, enrollments, status changes, and general benefits questions.
• Process and administer leave-of-absence requests and disability paperwork (medical, personal, disability, and FMLA).
• Interpret FMLA and ADA regulations as they relate to leaves and disability accommodations .
• Respond to 401(k) inquiries , assist with enrollments, plan changes, and manage the annual catch-up contribution enrollment .
• Support and execute the annual Open Enrollment process , including communication, issue resolution, and vendor coordination.
• Generate and maintain reports on allocation and billing charges
• Must be familiar with US Benefits, Loss, Administration of various benefit plans

Required Qualifications and Experience

Competencies

Position Type / Expected Hours of Work

Benefits & Perks

Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military / veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws  Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA) .

Continuum recruiting correspondence will always come from a talent acquisition representative with an official  @continuumgbl  e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to  Corporate.Security@continuumgbl.com

Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military / veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws  Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA) .

Continuum recruiting correspondence will always come from a talent acquisition representative with an official  @continuumgbl  e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to  Corporate.Security@continuumgbl.com