Customer Experience Agent - Clark

JOB SUMMARY

Performs routine customer service phone support to client specific needs. Work is performed under regular supervision. JOB RESPONSIBILITIES

• Responds to requests and calls from customers related to client specific programs and products
• Identifies and responds to customer’s needs based on designated procedures of account / client
• Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
• Escalates calls to supervisor when necessary and appropriate
• Responds to requests for assistance and / or possible processing of credit card authorizations
• Tracks call related information of each call received for auditing and reporting purposes
• Provides feedback reports on call issues related to downtime and / or training issues

OTHER RELATED DUTIES

JOB REQUIREMENTS Minimum Education and Experience :

Knowledge, Skills and Abilities :

Work Environment :

Physical Demands :

ABOUT ALORICA Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.