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BPO Call Center Agent - Travel Consultant - Cebu City
TASQ Staffing SolutionsCebu, Cebu, PH30+ days ago
Job descriptionOffer Expert Travel Advice : Guide clients on destinations, transportation options, accommodations, travel requirements, and insurance choices Handle Travel Bookings : Reserve flights, hotels, transfers, cruises, and tour packages according to client preferences, schedules, and budgets Manage Customer Service & Escalations : Communicate directly with travelers to address concerns, resolve issues, and provide practical travel solutions Ensure Compliance with Regulations : Provide accurate, current information on travel regulations, visas, and entry policies Coordinate with Suppliers : Liaise with airlines, hotels, tour operators, and transport providers to confirm bookings and ensure smooth logistics Perform Administrative Tasks : Prepare detailed travel documents, reports, and maintain precise and confidential client records Experience : 2 to 4 years in a similar role as a Travel Consultant or within the travel industry; experience handling escalations and direct customer communication is an advantage Education : Bachelors degree in Tourism, Hospitality Management, or a related field (preferred) Technical Skills : Familiarity with GDS platforms such as Amadeus, Sabre, or Galileo is highly desirable; proficient in Microsoft Office and online booking tools Core Competencies : Excellent communication, negotiation, and problem-solving abilities; high attention to detail; capable of multitasking and managing multiple client inquiries efficiently
About the Position : Travel Consultant (Cebu) | Onsite
Work Arrangement : Onsite (Cebu City)
Shift : Flexible, no fixed schedule
Benefits :
- Upon regularization :
- 10 Vacation Leaves, 10 Sick Leaves, 5 Emergency Leaves
- HMO health insurance starting from the 4th month (coverage for the employee plus one free dependent)
Responsibilities :
Qualifications & Requirements :
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Call Center Agent • Cebu, Cebu, PH
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