MSP Support Technician (Nigh shift)

You’ve been in the game for a while.

You know how to troubleshoot without breaking a sweat, juggle multiple tasks without dropping the ball, and keep clients calm even when things get messy.

You’re the steady hand, the quiet fixer, the one who gets things done right the first time.

🌙 Now we’re looking for someone like you to support one of our US-based partner MSPs—working night shift hours to align with their day, and making sure their clients feel supported, heard, and in good hands.

We’re First Focus—Australia’s top Managed Service Provider (Cloud Tango says so, 8 years running). With 300+ technical professionals across Australia, New Zealand, and the Philippines, we’ve grown consistently for over 15 years by hiring great people and giving them the support they need to thrive.

❤️ Why You’ll Love This Role

• You’ll work directly with a US-based MSP , supporting their clients during US business hours
• You’ll be trusted to manage onboarding, solve technical issues, and keep things running smoothly
• You’ll be part of a team that values transparency, calm under pressure, and genuine collaboration
• You’ll be supported from day one—with HMO, training, and a culture that backs your growth

What You’ll Be Doing

Requirements

What You’ll Bring

Benefits

What You’ll Get

Neurodiverse? We’ve Got You.

We welcome applications from Neurodiverse candidates. If you’re comfortable disclosing, we’ll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.

Apply now and bring your quiet (or noisy) brilliance to the night.