BPO Trainer (Cebu Site)

Key Responsibilities :

Training Delivery & Program Facilitation :

• Develop and deliver comprehensive product training sessions for new hires and existing customer service agents.
• Utilize various training methods (e.g., workshops, role-playing, e-learning) to engage trainees and enhance their learning experience.
• Ensure all training programs are aligned with company objectives, customer service standards, and product knowledge requirements.

Needs Assessment & Program Development :

Evaluation & Feedback :

Coaching & Mentorship :

Training Documentation & Reporting :

Collaboration with Other Teams :

Skills and Qualifications :

Education : College graduate (Bachelor’s degree in any field preferred).

Experience : 2-3 years of experience in BPO training, product training, or a similar role.

In-depth understanding of BPO operations and customer service processes.

Personal Attributes :

Job Types : Full-time, Permanent